USG110 - problem check AV signatures

kyssling
kyssling Posts: 56  Ally Member
edited April 14 in Security
Hello,
from 29.3.2021 our USG 110 stop update AV Signatures. When i check manually : "AV signature download has failed. (failed) at Tue Apr 6 12:21:29 2021"
same manual check GeoIP database : "Geo-IP country database version 20210406 download has failed. (failed) at Tue Apr 6 12:28:58 2021".

IDP updates succesfully. Until 29.3.2021 updates running normal.
Anti-Virus Signature Service Activated Expiration : 2022-4-28
Latest FW V4.62(AAPH.0)ITS-WK08-r98489

Thanks for help ...

All Replies

  • jonatan
    jonatan Posts: 59  Ally Member
    I have the same error, I think they will soon solve the problem.


  • jonatan
    jonatan Posts: 59  Ally Member
    The AV signature update is working.It looks like there was a problem with the cloud base.


  • kyssling
    kyssling Posts: 56  Ally Member
    Today I can update AV+IDP signatures. GeoIP still get message "Geo-IP country database version 20210406 download has failed. (failed) at Wed Apr 7 11:33:34 2021" ...

  • A_Arienzo
    A_Arienzo Posts: 6  Freshman Member
    Same problem on all ATP and USG, help!!!
  • Trust_IT
    Trust_IT Posts: 0
    We too have this problem on all our devices.

    This is bad since we have Geo-Blocks in place that block wrong IPs because the update is not working.

    ZyXEL must be aware of this. It would be nice if they would provide at least a "Yes we know" message here ...
  • jonatan
    jonatan Posts: 59  Ally Member
    The GeoIP database has been updated.



  • kyssling
    kyssling Posts: 56  Ally Member
    Yeah now is running update without problem... Any Zyxel reactions WHY is more than SEVEN days does not AV + GeoIP updates running normally ?
  • Zyxel_Can
    Zyxel_Can Posts: 151  Zyxel Employee

    Hi All,


    Signature updates problem has been solved.

    It wasn’t working for short time because of the server maintenance.

     

    Sorry for inconvenience.

     

    Best regards.
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