uag 2100/4100 hotspot billing problem

gerico990

Recently we are experiencing an issue:

Once the payment is made via Paypal the system does not return the login credentials but the message that I attach in photo.

Despite the payment is successful.

 

Zyxel_Can

Hi @gerico990,

 

Can you share some information with us;

1-     What’s the device model and firmware version?

2-     When did you start experiencing this issue? 

3-     Did you correctly configure PayPal settings for UAG?

Here you can find related KB of UAG’s PayPal settings;

 

https://kb.zyxel.com/KB/searchArticle!gwsViewDetail.action?articleOid=015868&lang=EN

 

4-     Do you see the payment is successful in your PayPal account?

 

Please refer to following document for UAG’s settings; 

ftp://ftp.zyxel.com/UAG4100/application_note/UAG4100_1.pdf

 

 

Best regards.

gerico990

thx for the reply

1- the devices model are uag 2100 and uag 4100 with the latest firmware version available on the zyxel website
2- I start experiencing this issue in october -november 2020, I don't remember exactly
3- i think so, i followed the official guide of zyxel support
4- yes, the paypal payment is successful

Zyxel_Can

Hi @gerico990,

 

Please kindly consider to upgrade your device for PayPal hotspot feature.

 

For that we recommend you using USG FLEX series.

You can find specifications in the following link;

https://www.zyxel.com/products_services/USG-FLEX-Firewall-USG-FLEX-200/license-and-spec

 

If you don’t need that advance protection, you can also consider replacing your device with either VPN or USG series.

https://www.zyxel.com/products_services/VPN-Firewall-ZyWALL-VPN300/specifications

 

https://www.zyxel.com/products_services/Unified-Security-Gateway-USG110-210-310/comparison#specifications