SecuExtender suddenly not able to connect to USG40

Horia Posts: 33  Freshman Member
Friend Collector First Comment
edited April 2021 in Security
we use since a while a secuextender to connect from a PC, through the internet, to a USG 40.
Today it stopped working:
if one tries to connect, it says like this:

1) after pushing the connect button, it appears (as always) a window saying "this connection is untrusted" (it is a matter of security certificate, that I did not manage to solve yet) - while the symbol on the taskbar turns yellow.

2) after saying "yes" (do you want to continue...?), the little symbol on the taskbar (next to the clock, in windows) remains red, and says "secuExtender connection is disconnected".

I am using the last secuextender (4.0.2) on win 7.
the USG40 seem otherwise to be still reachable, over the outside https address (so it is not down or so...)

Does anybody has an idea why this could happen, or how can I debug it?
Thanks a lot in advance!


  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment
    I would like to check the secuextender log on your computer.
    Please Go to My PC>Local Disk C
    Collect "SecuExtenderHelper.log"
    and then Go to My PC>Local Disk C>Users>select the file of account which you login
    Collect "SecuExtender.log" 
  • Horia
    Horia Posts: 33  Freshman Member
    Friend Collector First Comment
    Thank you a lot! I will send you the logfile, etc. as requested.
    However, in the meantime, the SecuExtender is working again, without explanation. I restarted once the computer, and otherwise noting changed...

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