Zyxel 1920-48HP

DaveClark

Sys light blinking. I have recently inherited a ZyXEL 1920-48HP POE. This is the problem: 
https://drive.google.com/file/d/1WrymJrLPBDALaiOyRFdhV5KFwGNnFpuM/view?usp=sharing

(Sorry about the high rez, phone was set to high rez recording)
I'm aware there are no external console ports for this unit, but this looks like other switches I have encountered, some of which had access to console ports internally as long as you had an adapter. Does anyone know if I can get further info from this switch, do a further reset with jumpers inside, or have a factory service manual. This is for a non-profit legal assistance org to the poor, they don't have a huge amount of budget they need their hardwear working. Any help would be super welcome.

-Dave Clark
[email protected]

mMontana

I guess you already take a full read for the troubleshooting and led explaining section of the user manual...

https://download.zyxel.com/GS1920-48HP/user_guide/GS1920-48HP_V4.50_Ed1.pdf

Zyxel_Melen

Hi @DaveClark,

Welcome to Zyxel community!

I have check you video, this looks like the firmware or configuration were crashed.
You may go RMA process, the contact window is below:

https://mysupport.zyxel.com/hc/en-us/requests/new

Hope it helps.