Error code list for USG?

mMontana
mMontana Posts: 420  Master Member
Trying to update the firmware (using update feature from cloud) on an old USG40 (currently running 4.62) i get

Connection error, code: 882

Where i can find the meaning of this code?

Answers

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 495  Zyxel Employee
    edited June 10

    The error code mean the device could not sync to myzyxel.com,

    Please check if the device could resolve  myzyxel.com

  • mMontana
    mMontana Posts: 420  Master Member
    I were in a hurry to solve the vulnerabilities. Therefore, i uploaded manually the firmware.

    Still... your gentle reply is not an answer to my question:
    mMontana said:
    Where i can find the meaning of this code?

    Please.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 495  Zyxel Employee
    Hi @mMontana


    This error code could happen when the NTP server could not sync to the server.
    Please try to change different NTP server and check it.

    If the symptom still exist, please provide us the error log in the monitor on the device.
    You can go to "Monitor" > " Log" > select the category "myzyxel.com"to check it.



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