Replaced damaged switches, removed from Nebula, and now we are short on licenses

grnerd

The 4 replacement switches are not licensed, and now the entire organization has reverted to base pack, even though the 19 others have not expired. Is there a way to transfer the licenses from the damaged switches to the new switches? Unfortunately, they have been recycled, and I did not record MAC addresses or anything. 

Zyxel_Chris

@grnerd
So those devices are not send to RMA? Since if run RMA process then license should be transferred.
Can you activate the access privilege in Nebula, Help> support request, also provide your organization name then I can check about it.

grnerd

No RMA, it appears to be lightning damage. Fouts Brothers

Zyxel_Chris

@grnerd
For what have seen you had remove 5 switches out of org. on April 30th, is it correct?
If there is no problem for you then I will transfer the license on these 5 switches to your replacement (4 sw)
Let me know if you have any concerns and I can PM you those switches MAC address if you need.

grnerd

That would be great. Let me know when it is finished.

grnerd

Any update on this?

Zyxel_Chris

@grnerd
Transfer complete, you should see it update on 6/26 in Nebula.

grnerd

It is still showing Base Pack. Do I need to do something to get the Professional Pack activated again?

Zyxel_Chris

@grnerd
You will need to click "upgrade now" button in License &inventory, overview tab as the screenshot.