Product and Service Suspension Notice of Aurora Cloud Access Camera

Zyxel_Can Posts: 342
25 Answers First Comment Friend Collector
 Zyxel Employee
edited December 2021 in Smart Home Product

This is a suspension notice for Zyxel Aurora Cloud Access Camera (CAM3115), along with its dedicated cloud service in 2017. In the year since, the cloud-based cameras market has evolved rapidly, and the Aurora Cloud Access Camera service has diverged from the broader director that we are moving in as a company. Due to challenges in integrating new technologies to current version and maintaining successful products that meet users’ expectations we decided to change the plan of the Aurora Camera service. We have made the decision to discontinue the cloud service of Aurora Camera as of December 31st, 2021. From that date, the Aurora Camera will no longer function.

Cloud Service Termination

Effective December 31st, 2021, Zyxel Networks will terminate the cloud services supporting applicable Aurora Camera.

Product Support Termination

Effective July 16th, 2021, the following products have been officially suspended.


Part Number



CAM3115,EU,White,Full-HD 1080P IP Camera


CAM3115,TW,White,Full-HD 1080P IP Camera


CAM3115,US,White,Full-HD 1080P IP Camera


CAM3115-A10,Alarm Beeper for CAM3115


CAM3115-P10,PoE for CAM3115


CAM3115-PA10,Alarm Beeper & PoE for CAM3115


We apologize for any inconvenience that this may cause. We reserve the right to change or modify any of the terms and conditions contained in the terms, policies, or guideline of the notice, at any time and at our sole discretion. If you would need to save video clips via the Aurora app, please be sure to download video clips from Aurora camera storage to your mobile device before the cloud service termination (see tutorial). If you have any questions about the product and service suspension notice of the Aurora Camera, please contact us at: [email protected]


Zyxel Networks Corporation

All Replies

  • That means, my hardwares, aurora cameras, are useless....and drop it?

  • Zyxel_Can
    Zyxel_Can Posts: 342
    25 Answers First Comment Friend Collector
     Zyxel Employee

    Hi @NY1789,


    Aurora device’s cloud service will be discontinued after 31th of December 2021.

    From that day on, Aurora cameras will no longer function.

    For more detailed information please kindly contact with Zyxel’s local representative in your country.

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