SecuReporter errors

Alferic
Alferic Posts: 2
edited July 19 in Service & License
Hi, on the 17-07 I have updated the firmware on my two USG-110 to 4.65, but on that moment (I Think...), the firewall can't contact the server of SecuReporter and the logs on both firewall reporting this:
654 2021-07-19 10:23:23	debug	default	MZC:[SecuReporter] https_post status_code=500
665 2021-07-19 10:19:29	debug	default	MZC:[SecuReporter] https_post status_code=500


and this:


203	2021-07-19	10:17:52	error	myZyXEL.com	[SecuReporter]	Upload fail.
204	2021-07-19	10:17:52	error	myZyXEL.com	[SecuReporter]	An SSL error has occurred and a secure connection to the server cannot be made.
568	2021-07-19	10:15:19	error	myZyXEL.com	[SecuReporter]	Upload fail.
569	2021-07-19	10:15:19	error	myZyXEL.com	[SecuReporter]	An SSL error has occurred and a secure connection to the server cannot be made.
797	2021-07-19	10:13:52	error	myZyXEL.com	[SecuReporter]	Upload fail.
798	2021-07-19	10:13:52	error	myZyXEL.com	[SecuReporter]	An SSL error has occurred and a secure connection to the server cannot be made.
1009	2021-07-19	10:11:52	error	myZyXEL.com	[SecuReporter]	Upload fail.
1010	2021-07-19	10:11:52	error	ZyZyXEL.com	[SecuReporter]	An SSL error has occurred and a secure connection to the server cannot be made.



Also SecuReporter says me that:
Device Disconnected
Device "usg110-modugno" is not connected. Please make sure device connection is stable so the log it uploads keeps SecuReporter running.


I checked the time and date on firewalls, is already in auto with fetching from 0.pool.ntp.org and the daylight saving is in enabled and auto adjust.

Someone know how fix it?  :s

Thanks!

Best Answer

  • Alferic
    Alferic Posts: 2
    Accepted Answer
    Fixed by myself.
    I have allowed to connect on my management port from WAN only from some IPs and this cause problem for SecuReporter.