secuextender does not install

Fabrizio · March 2018

hello, I have a problem with the installation of secuextender, I get the error "Service ZyWall SecuExtender Helper failed to start" pc windows 7 64 bit. thanks

Image: https://us.v-cdn.net/6029482/uploads/editor/7h/tgzzdz5l7ubu.jpg

Zyxel_Charlie · March 2018

@Fabrizio
It seems you need to install secuextender by administrator privilege.(click right mouse button->Install it by administrator) Also, please update your windows to the latest release.
what version of windows 7 are you using?(Windows 7 Starter,Home Basic, Home Premium,Professional,Enterprise, or Ultimate)
Charlie

Fabrizio · March 2018

the verison is windows 7 pro 64bit, I already tried with runa as administrator, in the event viewer appear errors 7000 and 7009

Zyxel_Charlie · April 2018

@Fabrizio
Can you check the status of Secuextender (click Icon)on Network adapters. If the message showing "this device does not working", please screenshot the message to me.

Image: https://us.v-cdn.net/6029482/uploads/editor/gg/aeacqaoatd9d.png

Also, Start the secuExtender helper manually on Service page.

Image: https://us.v-cdn.net/6029482/uploads/editor/ow/xlqfh2yc1rxm.png

Image: https://us.v-cdn.net/6029482/uploads/editor/gn/pkm8e4xbp1z6.png

Charlie

Fabrizio · April 2018

I solved by reinstalling the s.o. thanks for the support

secuextender does not install

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