secuextender does not install

Fabrizio
Fabrizio Posts: 5  Freshman Member
Zyxel Certified Network Engineer Level 1 - Nebula First Comment Fifth Anniversary
edited April 2021 in Security
hello, I have a problem with the installation of secuextender, I get the error "Service ZyWall SecuExtender Helper failed to start" pc windows 7 64 bit. thanks

Comments

  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @Fabrizio
    It seems you need to install secuextender by administrator privilege.(click right mouse button->Install it by administrator) Also, please update your windows to the latest release.
    what version of windows 7 are you using?(Windows 7 Starter,Home Basic, Home Premium,Professional,Enterprise, or Ultimate)
    Charlie
  • Fabrizio
    Fabrizio Posts: 5  Freshman Member
    Zyxel Certified Network Engineer Level 1 - Nebula First Comment Fifth Anniversary
    the verison is windows 7 pro 64bit, I already tried with runa as administrator, in the event viewer appear errors 7000 and 7009


  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @Fabrizio
    Can you check the status of Secuextender (click Icon)on Network adapters. If the message showing "this device does not working", please screenshot the message to me.

    Also, Start the secuExtender helper manually on Service page.


    Charlie
  • Fabrizio
    Fabrizio Posts: 5  Freshman Member
    Zyxel Certified Network Engineer Level 1 - Nebula First Comment Fifth Anniversary
    I solved by reinstalling the s.o. thanks for the support

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