NCX2500 - AP Disconnected randomly
Albymatta
Posts: 10
Hello at all,
I have a problem with the Gateway Controller NCX2500. We have this gateway since 2014 and we haven't problem since the last year.
The NCX control 21 Access Point (4 NWA5123-AC and 17 NWA5121NC)
But in the last year we have some problem about frequently random disconnections in our devices and i cannot found the problem.
I have read about the deactivation of "DCS Client Aware" and activation of "Scheduling DCS" and i have update the firmware of controller at the last version (V6.10(AAIG.2))
The log file taking about a lot of Disassociation (1:UNSPECIFIED, 3:DEAUTH_LEAVING)
Can you help me please? Thank you so much
I have a problem with the Gateway Controller NCX2500. We have this gateway since 2014 and we haven't problem since the last year.
The NCX control 21 Access Point (4 NWA5123-AC and 17 NWA5121NC)
But in the last year we have some problem about frequently random disconnections in our devices and i cannot found the problem.
I have read about the deactivation of "DCS Client Aware" and activation of "Scheduling DCS" and i have update the firmware of controller at the last version (V6.10(AAIG.2))
The log file taking about a lot of Disassociation (1:UNSPECIFIED, 3:DEAUTH_LEAVING)
Can you help me please? Thank you so much
0
All Replies
-
Hi @Albymatta
Welcome to Zyxel Community!
If the DCS Client Aware is not enabled, the devices will be disconnected for a while when AP performs DCS.
We’d like to confirm the reason of disassociation from diagnostic file. It’ll be helpful that you could collect for us.
This case indicated a device driver upgrade needed and we can provide date firmware if your situation is same as the group key handshake failed.
https://community.zyxel.com/en/discussion/11316/roaming-issueThank you.
Regards,
Bella
0 -
0
Categories
- All Categories
- 347 Beta Program
- 2.1K Nebula
- 114 Nebula Ideas
- 77 Nebula Status and Incidents
- 5K Security
- 44 USG FLEX H Series
- 246 Security Ideas
- 1.2K Switch
- 64 Switch Ideas
- 901 WirelessLAN
- 33 WLAN Ideas
- 5.8K Consumer Product
- 204 Service & License
- 326 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 1.8K FAQ
- 831 Nebula FAQ
- 401 Security FAQ
- 219 Switch FAQ
- 190 WirelessLAN FAQ
- 45 Consumer Product FAQ
- 136 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 71 About Community
- 61 Security Highlight