NCX2500 - AP Disconnected randomly
Hello at all,
I have a problem with the Gateway Controller NCX2500. We have this gateway since 2014 and we haven't problem since the last year.
The NCX control 21 Access Point (4 NWA5123-AC and 17 NWA5121NC)
But in the last year we have some problem about frequently random disconnections in our devices and i cannot found the problem.
I have read about the deactivation of "DCS Client Aware" and activation of "Scheduling DCS" and i have update the firmware of controller at the last version (V6.10(AAIG.2))
The log file taking about a lot of Disassociation (1:UNSPECIFIED, 3:DEAUTH_LEAVING)
Can you help me please? Thank you so much
I have a problem with the Gateway Controller NCX2500. We have this gateway since 2014 and we haven't problem since the last year.
The NCX control 21 Access Point (4 NWA5123-AC and 17 NWA5121NC)
But in the last year we have some problem about frequently random disconnections in our devices and i cannot found the problem.
I have read about the deactivation of "DCS Client Aware" and activation of "Scheduling DCS" and i have update the firmware of controller at the last version (V6.10(AAIG.2))
The log file taking about a lot of Disassociation (1:UNSPECIFIED, 3:DEAUTH_LEAVING)
Can you help me please? Thank you so much
0
All Replies
-
Hi @Albymatta
Welcome to Zyxel Community!
If the DCS Client Aware is not enabled, the devices will be disconnected for a while when AP performs DCS.
We’d like to confirm the reason of disassociation from diagnostic file. It’ll be helpful that you could collect for us.
This case indicated a device driver upgrade needed and we can provide date firmware if your situation is same as the group key handshake failed.
https://community.zyxel.com/en/discussion/11316/roaming-issueThank you.
Regards,
Bella
0 -
0
Categories
- All Categories
- 431 Beta Program
- 2.6K Nebula
- 165 Nebula Ideas
- 112 Nebula Status and Incidents
- 6K Security
- 364 USG FLEX H Series
- 292 Security Ideas
- 1.5K Switch
- 78 Switch Ideas
- 1.2K Wireless
- 42 Wireless Ideas
- 6.6K Consumer Product
- 262 Service & License
- 407 News and Release
- 87 Security Advisories
- 31 Education Center
- 10 [Campaign] Zyxel Network Detective
- 3.9K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 85 About Community
- 83 Security Highlight