Problem with Dongle E3276s-150

Herrmann
Herrmann Posts: 1
Second Anniversary
 Freshman Member
edited April 2021 in Security
I have a USG60W with V4.25(AAKZ.1) running.
The Dongle "Huawei E3276s-150" is detected as "Huawei E303/E3131 (CDC-ECM)" which is wrong.
I also cannot configure the dongle because several paragraphs are missing in the GUI - for example there is no field to enter a PIN or APN.
"Mobile Broadband Dongle Support Update" is Version 1.06
Dongle is listed within the compability-Excel-Sheet for USG60W.
Also tried by updating USG60W so firmware V4.31(AAKZ.0) but dongle still is detected wrongly.


To make shure the dongle is ok I checked the hilink-API:
http://192.168.1.1/api/device/information.html

<?xml version="1.0" encoding="UTF-8"?>
<response>
<DeviceName>E3276</DeviceName>
<SerialNumber>A3FDWC2360903400</SerialNumber>
<Imei>823788014723512</Imei>
<Imsi>272014217000465</Imsi>
<Iccid>824821000838591958FF</Iccid>
<Msisdn>+4917600000000</Msisdn>
<HardwareVersion>CH1E3276SM</HardwareVersion>
<SoftwareVersion>22.262.03.00.00</SoftwareVersion>
<WebUIVersion>12.003.05.00.414</WebUIVersion>
<MacAddress1>00:0D:87:8E:4B:AC</MacAddress1>
<MacAddress2></MacAddress2>
<ProductFamily>LTE</ProductFamily>
<Classify>DataCard</Classify>
</response>

The attribute DeviceName clearly says "E3276". How can I get the dongle to work?
I would be very grateful!

Kind regards
Hans Herrmann

Comments

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,055
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
     Guru Member
    Hi @Herrmann,
    We test this dongle on local lab, it can get correct device name and access to Internet successfully.
    But the version is 21.436.03.00.00, it is different than your dongle version 22.262.03.00.00
    Can you plug this dongle to device and send me the remote access to this device by private message.


  • appavito
    appavito Posts: 1
    First Comment

    i have the same problem !!! can you help me?

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 676
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 500 Comments
     Guru Member

    Hi @appavito

    Welcome to Zyxel community

    What model of device and firmware are you current using?

    What dongle type and its version are you current using ?

    Can you provide more details about it?

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