WLAN AP surveillance by alert log?
All Replies
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Hi @USG_User
Although the event seems rarely happen in your environment but user will have poor wireless experience at the moment.
The diagnostic file includes the configurations information and device’s situation for us to investigate.
It will be helpful if you could provide the timestmap of event with the device's mac address and help to collect both Controller and AP's diaginfo before reboot, the path is:
Before that, can you tell us the firmware information of USG and AP?
We’ll check the known issue or available firmware with enhancement on connection for your reference.
Thank you.
Regards,
Bella
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Hi Bella,Thanks for your reply.FW of our USG110: v4.65 AAPH.1 ITS-WK-32-2021-09-29-210901248
FW of the AP WAC6103D-I: v6.25 Patch 1 (v6.25 AAXH.0)Wea re aware of a newer USG firmware v4.70 which is already downloaded. But didn't find a gap in our production environment for rebooting the USG until now.Let me know if I should provide the diagnostic data right now (after the AP has been rebooted yesterday, but the USG not) or on next failure event only.
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Hi @USG_User
In your first post, you mentioned about the requirement of alert log when AP failure and user cannot connect. From the description, the symptom is not the invisible of SSID or AP is offline on USG. But somehow the all/specific users can’t connect to SSID and use wireless network, please correct me if any misunderstanding.
Because Monitor Mode is to set up AP as a monitor device for detecting rogue APs not for alerting wireless connection event. We have to check the event first then provide the proper solutions for you. If not bother you much, collect in current normal running status for us to have a look. And collect again if event happens before reboot for comparison.
Thank you
Regards,
Bella
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Hi Bella,We will do so, no problem. I will collect AP's diagnostic data right now and save it until the event re-occurs. Then I try to collect it again and provide you with both.Thanks0
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