Unable to unencrypt emailed config files from USG FLEX 500.

Greetings Support,

My USG Flex 500 [FW: 5.10(ABUJ.0)] emails out the configuration file on a daily basis, with the Encryption password enabled. When the email arrives in I'm unable to unencrypted the file using the assigned password. Selecting the "unmask" button shows me the applied password, which is the same one I use to unencrypted. I have now removed the Encryption password, doing this allows me to read the configuration file attached to the email.

Any assistance appreciated.


All Replies

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 752  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited November 2021
    Hi Niall
    I can extract the config file with password "1qaz@WSX".
    Could I know what kind of password you used ? Or you could send private message to me.
    I will try to reproduced the symptoms. 

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