Shutdown function on devices with 4.65/4.70 do not work

lbocquet

Shutdown function on devices with 4.65/4.70 do not work.

How to solve it?

warwickt

G'day @lbocquet did you try logging into the router with ssh and trying the shutdown command?

Note that both the UI and the CLI methods do NOT POWER off the device.. but does stop the OS.

• you will need to power offthe device manually .

# ssh&nbsp; your-adminuser@<your-zyxel-appliance-on_local_lan><br>Password:&nbsp;<br>Bad terminal type: "xterm-256color". Will assume vt100.
<p>Router> show version</p><p>Zyxel Communications Corp.</p><p><span>image number model&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; firmware version&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; build date &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; boot status&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p><p>===============================================================================</p><p><span>1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; USG40&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <b>V4.70(AALA.0) </b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2021-10-27 17:02:25&nbsp; <b>Running </b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p><p><span>2&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; USG40&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; V4.65(AALA.1) &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2021-08-09 21:41:34&nbsp; Standby</span></p>Router> <b>configure terminal&nbsp;</b><br>Router(config)# <b>shutdown</b>

(look below if the formatting is failing)

# ssh  your-adminuser@<your-zyxel-appliance-on_local_lan>

Password: 

Bad terminal type: "xterm-256color". Will assume vt100.

Router> show version

Zyxel Communications Corp.

image number model                            firmware version                                                  build date           boot status         

===============================================================================

1            USG40                            V4.70(AALA.0)                                                     2021-10-27 17:02:25  Running              

2            USG40                            V4.65(AALA.1)                                                     2021-08-09 21:41:34  Standby

Router> configure terminal 

Router(config)# shutdown

Give that a try . This works for us.

Warwick
Hong Kong

Zyxel_Vic

Hi @lbocquet
As warwickt mentioned. The shutdown function is mainly to halt the system to avoid any kind of accident before you pulling out the power cable. 

lbocquet

Sorry for the delay!

It is done in webadmin directly not by a command.

I am not alone: https://community.zyxel.com/en/discussion/7923/usg110-shutdown-restart

CHS

Which firmware version is working your device?
My firmware version 4.70(AAPI.0) seems without the symptom.
If symptom still exist, you can connect serial cable to collect more information for this symptom.
You can check if terminal dumps any console log after your confirmed shutdown device message.