Shutdown function on devices with 4.65/4.70 do not work

Shutdown function on devices with 4.65/4.70 do not work.

How to solve it?

All Replies

  • warwickt
    warwickt Posts: 111
    5 Answers First Comment Friend Collector Third Anniversary
     Ally Member
    G'day @lbocquet did you try logging into the router with ssh and trying the shutdown command?

    Note that both the UI and the CLI methods do NOT POWER off the device.. but does stop the OS.
    • you will need to power offthe device manually .
    # ssh&nbsp; [email protected]<your-zyxel-appliance-on_local_lan><br>Password:&nbsp;<br>Bad terminal type: "xterm-256color". Will assume vt100.
    <p>Router> show version</p><p>Zyxel Communications Corp.</p><p><span>image number model&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; firmware version&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; build date &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; boot status&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p><p>===============================================================================</p><p><span>1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; USG40&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <b>V4.70(AALA.0) </b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2021-10-27 17:02:25&nbsp; <b>Running </b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p><p><span>2&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; USG40&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; V4.65(AALA.1) &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2021-08-09 21:41:34&nbsp; Standby</span></p>Router> <b>configure terminal&nbsp;</b><br>Router(config)# <b>shutdown</b>
    (look below if the formatting is failing)



    # ssh  [email protected]<your-zyxel-appliance-on_local_lan>
    Password: 
    Bad terminal type: "xterm-256color". Will assume vt100.
    Router> show version

    Zyxel Communications Corp.

    image number model                            firmware version                                                  build date           boot status         

    ===============================================================================

    1            USG40                            V4.70(AALA.0)                                                     2021-10-27 17:02:25  Running              

    2            USG40                            V4.65(AALA.1)                                                     2021-08-09 21:41:34  Standby

    Router> configure terminal 
    Router(config)# shutdown





    Give that a try . This works for us.

    Warwick
    Hong Kong

  • Zyxel_Vic
    Zyxel_Vic Posts: 265
    5 Answers First Comment Friend Collector Fifth Anniversary
     Master Member
    edited November 2021
    Hi @lbocquet
    As warwickt mentioned. The shutdown function is mainly to halt the system to avoid any kind of accident before you pulling out the power cable. 


  • lbocquet
    lbocquet Posts: 17
    Friend Collector Second Anniversary
    Sorry for the delay!

    It is done in webadmin directly not by a command.

    I am not alone: https://community.zyxel.com/en/discussion/7923/usg110-shutdown-restart
  • CHS
    CHS Posts: 156
    First Answer First Comment Friend Collector Fifth Anniversary
     Master Member
    Which firmware version is working your device?
    My firmware version 4.70(AAPI.0) seems without the symptom.
    If symptom still exist, you can connect serial cable to collect more information for this symptom.
    You can check if terminal dumps any console log after your confirmed shutdown device message.

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