HEOS under ATP100W

Schlunzi1

I struggle getting our HEOS speaker system work under a ATP100W. According to DENON, the HEOS system requires the following ports to be open:

80: HTTP

554: RTSP

49152: MediaRenderer UPnP "listening"

49153: Configuration UPnP "listening"

49154: MediaServer UPnP "listening"

The ports between 50000 and 64999 need to be open for MediaRenderer and

60006 for MediaServer

Last, but not least, a multicast-access needs to be allowed to 239.255.255.250:1900 including the respective "IGMP Control Messages".

The HEOS devices answer to pings, yet remain silent under the HEOS app and fail to find each other.

Any help how I can ensure the HEOS requirements are met would be greatly appreciated.

Zyxel_Kevin

Hi @Schlunzi1
Please kindly check the interface related up/down stream whether enable "IGMP Support".

Are there any error messages in the log ? And please kindly  provide your Firewall version and Module.
Kevin

Schlunzi1

Hi @Kevin,

thank you for catching up. IGMP support has been enabled. There are no errors on the log with any time proximity to the HEOS attempts.

The firmware version is V5.10(ABRW.0) / 2021-09-24 01:34:30 running on a Zywall ATP100W.

Best Schlunzi1

Zyxel_Kevin

Hi @Schlunzi1
Thanks for your reply. I have sent Private Message to you.
Kevin

Zyxel_Kevin

Hi @Schlunzi1
As we discussed in PM, 
After install weekly Firmware, Does the issue still persist ?Please feel free contact us.
Thank you
Kevin