USG200Flex - Can not connect to EA server

Ikarus
Ikarus Posts: 15
First Comment Friend Collector First Anniversary
edited January 2022 in Security

Hello,

I have a ZyXEL USG200 up and running. Lately I found out that this device is blocking my PS4 accessing the EA server. “Can not connect to EA server”.
I tried to analyse the zyxel logs, but I could not find any hint why the USG200 blocks that connection.

I disabled temporally the ADP and Policy Control option, but without success. If I totally bypass the USG 200 the PS4 could connect to the EA server.

The PS4 is connected to a separate Vlan and Zone and I created rules for that

I had a USG60 prior the USG200, and I could connect with out any problems to the EA server.

Any tips what could cause that issue


All Replies

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 892  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @Ikarus
    Welcome to Forum:)
    Could you kindly provide the packet capture about PS4's vlan and wan interface ?
    Kevin
  • Ikarus
    Ikarus Posts: 15
    First Comment Friend Collector First Anniversary

    Hello @Kevin,
    Sorry for my late response.

    Just to confirm how I will do the capture session:

    In Maintenance, Diagnose I will select the interface of interest (Vlan XY and Wan).

    Then I will start the capture process and will try to log on the EA server. Once I’m done with the login process, I will stop the capturing and go to the “Files” tab and select the captures files.

    Thanks for your help.






  • Zyxel_Kevin
    Zyxel_Kevin Posts: 892  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @Ikarus,
    Yes,Please kindly do this procedure, Highlight Client IP address.
    And provide packet file in Private Messages.
    Kevin
  • Ghjac
    Ghjac Posts: 3  Freshman Member
    First Comment First Anniversary
    Same problem here Plants vs Zomby Garden Warefare 2

  • Ikarus
    Ikarus Posts: 15
    First Comment Friend Collector First Anniversary
    Hello,
    That is exactily the same "game" I have isses with.
    If you find a solution, pls. share it with me!
  • PeterUK
    PeterUK Posts: 3,461  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    edited January 2023

    Do you have the service running? Go to security service > IP exception and add ANY source/destination.

    Have you tested with from LAN to WAN all service for policy control?

    Might by a DNS issue if to the Zywall? set DNS to use 1.1.1.1,8.8.8.8 or 9.9.9.9 


  • Zyxel_Kevin
    Zyxel_Kevin Posts: 892  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @Ikarus,
    Please kindly provide the packet capture about PS4's vlan and wan interface. 
    or we can have remote session on Jan 30 09:00 (Your time) 
    Thank you
    Kevin
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 892  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @Ikarus, 
    Hope you have resolvd the issue. Please peform CLI to flush connection when issue again. 
    Router> debug conntrack flush
    If the issue persist, we can have remote session during our work time.
    Thank you
    Kevin

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