active License in portal

cateye
Posts: 4
Freshman Member


Hello
I bought 2 new licenses last year and when I try to register them in the portal it says "License key has expired".
But when I check the license key, the portal tells me that the key is not registered.
What is going on here?
Thanks for the quick solution
Kind regards
Cateye
But when I check the license key, the portal tells me that the key is not registered.
What is going on here?
Thanks for the quick solution
Kind regards
Cateye
0
Accepted Solution
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Hi @cateye,New license keys are sent to you in private message.We are Zyxel headquarter. That's why we can replace expired license keys with new license keys.0
All Replies
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Hi @cateye,Could you send two license keys to me in private message? We will replace new licenses to you if these licenses are expired.0
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Hello EmilyIs this legal?
I asked my importer and he said I should ask for a credit back, he could not change anything about the licenses.
He also said that these licenses are no longer available and I have to buy them in a bundle and these IDP licenses are then free.
Kind regards
Cateye
0 -
Hi @cateye,Just send the license keys to me in private message. We will check the license staus before replacing new license keys to you.0
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Hello EmilyI have send to you.Best regardsCateye0
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Hi @cateye,New license keys are sent to you in private message.We are Zyxel headquarter. That's why we can replace expired license keys with new license keys.0
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