active License in portal

cateye

Hello

I bought 2 new licenses last year and when I try to register them in the portal it says "License key has expired".
But when I check the license key, the portal tells me that the key is not registered.
What is going on here?

Thanks for the quick solution

Kind regards
Cateye

Zyxel_Emily

Hi @cateye,

New license keys are sent to you in private message.

We are Zyxel headquarter.  That's why we can replace expired license keys with new license keys. 

Zyxel_Emily

Hi @cateye,

Could you send two license keys to me in private message? We will replace new licenses to you if these licenses are expired. 

cateye

Hello Emily

Is this legal?
I asked my importer and he said I should ask for a credit back, he could not change anything about the licenses.
He also said that these licenses are no longer available and I have to buy them in a bundle and these IDP licenses are then free.

Kind regards
Cateye

Zyxel_Emily

Hi @cateye,

Just send the license keys to me in private message. We will check the license staus before replacing new license keys to you. 

cateye

Hello Emily

I have send to you.

Best regards

Cateye

Zyxel_Emily

Hi @cateye,

New license keys are sent to you in private message.

We are Zyxel headquarter.  That's why we can replace expired license keys with new license keys.