How to disable 2FA on myZyxel?

Zyxel_Jeff Posts: 1,065  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer
edited June 2022 in Other Topics

How to disable 2FA on myZyxel?

Sometimes you might encounter some situations that make you not able to login myZyxel account via 2FA. For example, the phone is broken or replaced with a new one. Don’t worry about that! You can follow the steps to turn off 2FA or re-configure 2FA on

STEP1. Login myZyxel with account and password.


STPE2. Click “Get Help”

STEP3. You’ll receive an email from If you don’t receive the email, you can click “Send Again” to resend e-mail.


STEP4. Open your e-mail inbox to retrieve the e-mail and click the link of “Disable Two-Factor Authentication”.

STEP5. Redirect to the web page and enter your password. Click “Next” button.



Finally, 2FA has been disabled. Click “Skip” or “Remind Me Later” to enter Click “Enable Now” to re-enable 2FA.