I can't log in after the GS1920-24HP firmware update

simonkab

I updated the GS1920-24HP firmware to the latest and after restarting I can't log in to the interface because it doesn't accept the user who worked before the update. I tried to reset the device but did not see any change. What is the solution then?

Zyxel_Tobias

Hi @simonkab

I think you may not save the config before the firmware update, which is a reboot.

Please check out this article:

https://support.zyxel.eu/hc/en-us/articles/360000719260-Switch-Configuration-Lost-After-Power-Outage-or-Power-Cycle-Issue

Regards,

Tobias