What happened to the Anti-Spam package?

DanofWoodstock

Renewed subscription this year and was only offered a 3 app package vs the 5 app package previously offered.  Now I've been put in an endless loop because ZyXel sends me emails and my login show the need to renew - however, the link in both take me to the portal showing the same package I purchased.

Zyxel_Cooldia

Hi @DanofWoodstock,

We are checking this issue, can you send me the notification mail in PM for further checking.
Thanks.

Atanas

I have the same problem. Just renewed my licence via the Marketplace and noticed that the validity of the Anti-Spam still stays the old one, while the rest of the services has been extended for 1 year. I have then checked what I have actually paid for (3-1 package for USG40W) and really - there is no Anti-Spam there!
What do I do for the Anti-Spam protection?

sea_oaks123

Same issue here

holst

I have the same problem.

Zyxel_Cooldia

We are working on it, will keep update status when it is fixed.

DaRu

Zyxel_Cooldia said:

Hi @DanofWoodstock,

We are checking this issue, can you send me the notification mail in PM for further checking.
Thanks.

any news on this issue? I've got the same

Walter

Hi, Any news about the antiSpam package??

Zyxel_Cooldia

The issue is fixed. We remove unnecessary renewed mail assume licenses  has been extend.