What happened to the Anti-Spam package?

Renewed subscription this year and was only offered a 3 app package vs the 5 app package previously offered.  Now I've been put in an endless loop because ZyXel sends me emails and my login show the need to renew - however, the link in both take me to the portal showing the same package I purchased.

All Replies

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 936  Zyxel Employee
    Hi @DanofWoodstock,

    We are checking this issue, can you send me the notification mail in PM for further checking.
    Thanks.
  • Atanas
    Atanas Posts: 1
    I have the same problem. Just renewed my licence via the Marketplace and noticed that the validity of the Anti-Spam still stays the old one, while the rest of the services has been extended for 1 year. I have then checked what I have actually paid for (3-1 package for USG40W) and really - there is no Anti-Spam there!
    What do I do for the Anti-Spam protection?
  • Same issue here
  • holst
    holst Posts: 1
    I have the same problem.
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 936  Zyxel Employee
    We are working on it, will keep update status when it is fixed.
  • DaRu
    DaRu Posts: 1
    Hi @DanofWoodstock,

    We are checking this issue, can you send me the notification mail in PM for further checking.
    Thanks.

    any news on this issue? I've got the same
  • Walter
    Walter Posts: 1
    Hi, Any news about the antiSpam package??
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 936  Zyxel Employee
    edited April 27
    The issue is fixed. We remove unnecessary renewed mail assume licenses  has been extend.