zywall 110 si riavvia

abottari

Buon giorno ho un problema con uno zywall 110 che si riavvia uno o due volte al giorno con il firmware 4.70, ho provato a scendere alla versione 

V4.65(AAPH.1)

Zyxel_Emily

Hi @abottari,

We need console logs to analyze the root cause. Please connect console cable between ZyWALL 110 and PC. Keep collecting console logs for a period time until the next abnormal reboot happens again. 

Steps:

1. Open TeraTerm.

2. Select "Log" to save all console logs to .txt file automatically.

3. Change the debug level to 8. See the command in the video. https://www.dropbox.com/s/0rmvs6ochs2tnuz/collect_console.wmv?dl=0

4. Collect the logs until the next abnormal reboot happens. After the device reboot completely, stop the collection. 

5. Go to MAINTENANCE > Diagnostics > Controller > Collect Now. After the collection is done, go to Files and download the diagnostic file.

6. Send both console logs and diagnostic file to me in private message.

abottari

hi how can send you a private message ?

Zyxel_Emily

Hi @abottari,

I just sent a private message to you. Please check your message. Thanks