Securextender in WIN 11

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Capita a tutti i miei client che dopo aver aggiornato il computer a WIN 11 securextender in VPN SSL alla prima connessione si disconnette dopo 60 secondi con network traffic a 0
rifacendo la connessione poi funziona tranquillamente
grazie

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  • Zyxel_James
    Zyxel_James Posts: 618  Zyxel Employee
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    Hi @Giuseppe69,

    For further investigation, could you provide more information?

    1. Microsoft Visual C++ 2015-2019 Redistributable version

    2. Microsoft .NET Framework version

    3. Zywall SecuExtender version

    4. Check if SecuExtender helper is running

    Moreover, please provide SecuExtender.log and SeCuExtenderHelper.log in Private Message.

    You could find them at

    C:\SecuExtenderHelper.log

    C:\Users\[windows account]\SecuExtender.log

    Thank you.




    James
  • Omnia
    Omnia Posts: 39  Freshman Member
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    Is there any news?
  • Zyxel_James
    Zyxel_James Posts: 618  Zyxel Employee
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    Hello @Giuseppe69, @Omnia,

    We are testing the compatibility of the VPN Client with Win11.

    And we will update the progress ASAP.

    Thanks for your patience.

     

    James.


  • mMontana
    mMontana Posts: 1,302  Guru Member
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    I'm available for testing, @Zyxel_James if any beta is available.
  • PeterUK
    PeterUK Posts: 2,758  Guru Member
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    My win 11 VM with SecuExtender 4.0.4.0 seems to work fine
  • mMontana
    mMontana Posts: 1,302  Guru Member
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    @PeterUK your VM includes also a compliant TPM?
  • PeterUK
    PeterUK Posts: 2,758  Guru Member
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    edited April 2022
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    Tested outside a VM with TPM and it works with win 11 and passes DNS leak test only thing I have not done is a uptime test 
  • PeterUK
    PeterUK Posts: 2,758  Guru Member
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    edited April 2022
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    Doing a uptime test for 3 hours by pinging down the tunnel fine but if you connect and go idle somewhere between 10-30 ~ minutes it disconnects.  

    Edit so I tried to get it to disconnect when idle and now its fine for over 4 hours...odd 

    Edit2 Hmm this might need to be a new post for this to be looked into
  • mMontana
    mMontana Posts: 1,302  Guru Member
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    Some other fellows users reported that.
  • PeterUK
    PeterUK Posts: 2,758  Guru Member
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    mMontana said:
    Some other fellows users reported that.
    I might of had another issue that causes disconnects so far its been fine now 

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