Recovery Steps for USG FLEX/ATP Series Application Patrol Signature Issue

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  • Zyxel_Tobias
    Zyxel_Tobias Posts: 200  Zyxel Employee
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    @bymusty

    The devices need 5.21 Patch 1 before reboot, Signature 1.0.0.20220316.0 can´t upgrade to devices with the affected version. Devices not getting error signatures to have no issues by the 316 version.
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,375  Zyxel Employee
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    Hi @bymusty
    (1) If the newly released 1.0.0.20220316.0 signature is updated on devices that are affected by the signature and not rebooted, will the device be fixed?
    -> The affected version is 1.0.0.20220310.0.  If your device signature version is 1.0.0.20220316.0. You can reboot device without upgrade to 5.21P1 firmware.

    (2) If the devices before the 5.21p1 firmware (for example 5.02 - 5.10-5.20 firmware) that did not receive the signature dated March 10 before and were not affected by the problem, update the signature dated March 16, is it a problem that the device is rebooted?

    -> Both of questions are the same answer. The affected version is 1.0.0.20220310.0.
    If your signature version is 1.0.0.20220316.0. You can reboot device without upgrade to 5.21P1 firmware.
    If your signature version is 1.0.0.20220310.0. You can upgrade to 521P1 firmware before reboot. Or follow the steps to recover your device.
  • MikeForshock
    MikeForshock Posts: 34  Freshman Member
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    Multiple truck rolls for this one... Thanks.