ssl vpn max users

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Good morning everyone, I had a problem with my flex100w usg firewall, specifically with an ssl vpn. More than 3 users at the same time does not let me connect them. I wonder if this is normal or if an additional package should be subscribed. Thank you David

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  • PeterUK
    PeterUK Posts: 2,714  Guru Member
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    The max say 30 so not sure why 3 would be a problem.

    Do you have one policy with a group of all the users or many policy's?


  • dmdworld
    dmdworld Posts: 3
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    I created a user group and authorized only the one to access the vpn

  • Fred_77
    Fred_77 Posts: 115  Ally Member
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    if you are trying to connect with the same user at the same time more than you set in "User Login Settings" it could be normal ... otherwise what do you see in the log when users try to connect?
  • dmdworld
    dmdworld Posts: 3
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    Solved. after check a log user, I saw a wrong configuration in ip range assigned to the ssl vpn. Tanks to all for help me

  • Zyxel_James
    Zyxel_James Posts: 616  Zyxel Employee
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    edited March 2022
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    Hello @Fred_77,

    Please check on the SSL VPN address pool and User Logon Settings

    1. Configuration > VPN > SSL VPN, edit the access policy profile, check on the Assign IP Pool, the assigned IP address could be not enough if the pool is too small.

    For example, the pool only has 9 IP addresses, so the SSL VPN could not hold 10 users connect at the same time.


    2. Configuration > Object > User/Group > Setting > User Logon Settings, please check if you enable the max limit for access account.


    If the problem still remain, please provide the logs in private message.

    Thank you.

     

    James.


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