macOS Monterey 12.2.1 connection problems ZyWall SecuExtender 1.2.4

TimZ
TimZ Posts: 1
Hi there,

We have been using SecuExtender for some time and once in a while there are always issues with macOS. Since yesterday, we are experiencing connection issues again.

We are running macOS Monterey 12.2.1 and ZyWall SecuExtender 1.2.4 (Registered)

The connection log is showing:

2022-03-28 09:59:37: Viscosity Mac 1.2.4 (1300)
2022-03-28 09:59:37: Viscosity ZyXEL SSL Engine Started
2022-03-28 09:59:37: Running on Mac OS X 12.2.1
2022-03-28 09:59:37: ---------
2022-03-28 09:59:37: State changed to Connecting
2022-03-28 09:59:37: Checking reachability status of connection...
2022-03-28 09:59:37: Connection is reachable. Starting connection attempt.
2022-03-28 09:59:37: Attempting to resolve server address 185.xxx.xxx.xxx
2022-03-28 09:59:37: Server address resolved to IPv4 address 185.xxx.xxx.xxx
2022-03-28 09:59:37: Requesting authentication token from client
2022-03-28 09:59:37: No authentication token present, requesting authentication details
2022-03-28 09:59:37: Requesting authentication token from server
2022-03-28 09:59:37: Requesting token from 185.xxx.xxx.xxx
2022-03-28 09:59:37: Attempting to establish a connection to the remote server 185.xxx.xxx.xxx:443
2022-03-28 09:59:37: Connection timed out. Remote server did not respond.
2022-03-28 09:59:37: Authentication attempt aborted
2022-03-28 09:59:37: State changed to Disconnected

Connection on a Windows 10 machine is working fine without any issues. I have also tried re-installing ZyWall SecuExtender 1.2.4 on the mac, but this didn't help.

Do you have any suggestions to fix this connection issue?

Thanks!

All Replies

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 138  Zyxel Employee
    Hi @TimZ,
    Greeting Forum, 
    We have fixed some related issues in the upcoming version.(SecuExtender_SSLVPN 1.2.4.1)
    I will inform you once the version available. Kindly install and test the connection agian.
    Thank you
    Kevin

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