ZywallATP100 keeps booting

CharlyBrown

In the last days the network appeared being slow, despite the router being up to speed. Therefore, rebooted the Zywall. Now, it doesn't startup correctly anymore and cannot be reached.

LEDS:
PWR: constant green
SYS: blinking green (for 2 hours or so)
Ports: all off

Last active FW: 5.00

Looking forward to your guidance. Thx

CharlyBrown

Tried a hard reset - but that didn't have any effect either. Therefore, have sent it now to the technical service point of Zyxel. Let's see what they say.

Davide_CUD

I have the same problem!
did you get an answer?

CharlyBrown

@Davide_CUD - No, not yet. The device is on its way to the manufacturer. Knowing that someone is interested in the outcome, I'll post the result here hopefully next week.

Mario

@CharlyBrown @Davide_CUD

You need to update the firmware, see the following post:

https://community.zyxel.com/en/discussion/12959/zld5-21-patch1-firmware-release

CharlyBrown

@Mario Thank you for that hint - however, if the Zywall device doesn't startup any more and cannot be reset, then I would not know how to patch the firmware...

Zyxel_James

Hello @CharlyBrown, @Davide_CUD,

If your device was suffering device hang after reboot, please refer to these article to recover the device.

https://community.zyxel.com/en/discussion/13012/failed-to-upgrade-to-the-new-zld5-21-patch-1-why-and-how-to-resolve-it#latest

https://community.zyxel.com/en/discussion/12943/recovery-steps-for-usg-flex-atp-series-application-patrol-signature-issue/p1

 

Thanks!

James.