Adding email 2FA to MyZyxel account hangs after entering authorization code

SINC Posts: 4
First Comment Third Anniversary
 Freshman Member
edited August 26 in Service & License
I'm trying to enable email 2FA on our MyZyxel account.  I receive the verification code email, enter it in the prompt, and click Verify, but then the verification code box empties and the Verify button becomes greyed out as if I hadn't even entered the code.  I've retried several times (new emails and new codes) but no change.  Please advise.  

All Replies

  • CHS
    CHS Posts: 156
    First Answer First Comment Friend Collector Fifth Anniversary
     Master Member
    Did you try it again after flushing browser cache(history) or changing to other browsers?
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,210
    100 Answers 1000 Comments Friend Collector Fifth Anniversary
     Guru Member
    Hi @SINC
    You can have a check if your steps are the same as following steps:
    (1) Enter the six-digit code in the email.

    (2) Enter the backup email address.

    (3) System will display main & backup email address to you and confirm to enable 2FA service.