Adding email 2FA to MyZyxel account hangs after entering authorization code
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SINC
Posts: 5
Freshman Member



I'm trying to enable email 2FA on our MyZyxel account. I receive the verification code email, enter it in the prompt, and click Verify, but then the verification code box empties and the Verify button becomes greyed out as if I hadn't even entered the code. I've retried several times (new emails and new codes) but no change. Please advise.
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All Replies
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Did you try it again after flushing browser cache(history) or changing to other browsers?0
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Hi @SINC
You can have a check if your steps are the same as following steps:
(1) Enter the six-digit code in the email.
(2) Enter the backup email address.
(3) System will display main & backup email address to you and confirm to enable 2FA service.
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