Zyxel nwa3560-n no access?

Hi, I hope the community can help with this one! I recently set up an outside office and have struggled to get decent wireless signals in the office. We have fast (1Gb) broadband and I have extended this to the office but wanted faster WIFI so bought a nwa3560-n and tried to set that up. When it is connected to the network it is assigned address 192.168.0.201, my net starts at 192.168.0.1. However when I try to access that address I get an error (refused to accept connections). I have tried resetting the unit to factory using the pin hole and the ZON software but neither actually resets it and I cannot "see" the unit on the network. Ping, FTP  and Telnet all see the router but I cannot seem to do anything other that find it! Help!

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