AP firmware check failed

FerryL
FerryL Posts: 2
edited April 12 in WirelessLAN
Hi,

I updated my NXC5500 yesterday 
since yesterday midday till today morning I got wihtin minutes following alert


All Replies

  • Zyxel_Bella
    Zyxel_Bella Posts: 294  Zyxel Employee

    Hi @FerryL

     

    Welcome to Zyxel community!

    The check status is verified successfully in our environment.


     

    NXC5500 uses DNS and HTTP (port80) to query firmware file from cloud server, and TCP (random port) to download firmware from server.

    (Domain is zapimg.cloud.zyxel.com)

    Please ensure NXC5500 can access cloud server to download firmware by checking firewall logs and rules.

     

     

    Thank you

     

    Regards,

    Bella

     


  • FerryL
    FerryL Posts: 2
    I tried again to check, but the result is still not working


  • Zyxel_Bella
    Zyxel_Bella Posts: 294  Zyxel Employee

    Hi @FerryL

     

    Thanks for the information.

    We’ll need to check diagnostic file of NXC5500, can you download from MAINTENACE > Diagnostics > Controller and send the file via private message for me?

     

    Regards,

    Bella