AP firmware check failed

FerryL
Posts: 2
Hi,
I updated my NXC5500 yesterday
since yesterday midday till today morning I got wihtin minutes following alert










I updated my NXC5500 yesterday
since yesterday midday till today morning I got wihtin minutes following alert

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All Replies
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Hi @FerryL
Welcome to Zyxel community!
The check status is verified successfully in our environment.
NXC5500 uses DNS and HTTP (port80) to query firmware file from cloud server, and TCP (random port) to download firmware from server.
(Domain is zapimg.cloud.zyxel.com)
Please ensure NXC5500 can access cloud server to download firmware by checking firewall logs and rules.
Thank you
Regards,
Bella
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I tried again to check, but the result is still not working
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Hi @FerryL
Thanks for the information.
We’ll need to check diagnostic file of NXC5500, can you download from MAINTENACE > Diagnostics > Controller and send the file via private message for me?
Regards,
Bella
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