NBG6515 - unable to login after V1.00(AAXS.8)C0 firmware update

Tech99
Tech99 Posts: 2
edited June 2022 in Home Router
Firmware update from V1.00(AAXS.7)C0 to V1.00(AAXS.8)C0
broke web management login.
Password which is/was used to login is 23 chars long.
Password is not overly complex, but contains;
- upper- and lowercase, numeric and other chars, from ascii range 33 to 122.



All Replies

  • Tech99
    Tech99 Posts: 2
    Tested this with other device, result was same - unable to login after firmware update.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 984  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @Tech99

    We're working on this case,  will keep you updated.
  • User9316
    User9316 Posts: 1
    I have the same issue -- after firmware update from V1.00(AAXS.7)C0 to V1.00(AAXS.8)C0 unable to login through web interface.
    Why is this faulty firmware still available for download?
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 984  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited July 2022
    Hi @User9316

    We'll have a new firmware that solve the issue, it will be released in next month.
    We'll modify the firmware in the Download Library.
  • Mine did the same when updating from V1.00(AAXS.8)C0 to V1.00(AAXS.9)C0.

    11 character password with Upper and lower case characters and numbers.


  • Zyxel_Jerry
    Zyxel_Jerry Posts: 984  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited January 2023
    Hi @Random666

    This issue will happen when upgrading to the firmware V1.00(AAXS.8)C0 or using the V1.00(AAXS.8)C0 firmware to do the upgrade.
    Please reset the device and install again.

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