ATP Series - signature Update not always working?

Mario
Mario Posts: 92
First Comment Friend Collector Third Anniversary
 Ally Member
Hi
I discovered by accident that the signature update on ATP firewalls works very unreliably.
ATP200 with 5.31

ATP200 with 5.30 (AV is from 2022-07-16 -> more then one MONTH!)


on two other Firewalls (ATP200 & ATP500) I did a manual serach for the update, then I have real up-to-date signatures

Can anyone please post the status of his devices?
Thanks
Mario

All Replies

  • AndreaC
    AndreaC Posts: 3
    Friend Collector First Anniversary
    I have the same problem on most of the devices updated to version 5.31.
    @Mario you say it is a bug, I have not found information about that.
    Can anyone confirm?
  • mMontana
    mMontana Posts: 850
    25 Answers 500 Comments Friend Collector Third Anniversary
     Guru Member
    For what it's worth... Lab firmware 5.31 Patch0 WK31 (no pun intended) has been released which fixes some of the issues. Lab firmwares for the various ZLD 5.x devices can be found here.
    Devices are dual firmware capable, so maybe for someone upgrade to the latest firmware (the running one or the backup one) might be worth the shot.
    If you wish, wait for Zyxel representatives for confirmation about the reliability of the url provided by me.
    I'm using 4.72 WK28 for some devices of my customers, due to the recent vulnerability disclosure.
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 189
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 5 Answers First Comment
     Master Member
    Hi @Mario, @AndreasC
    Could you kindly install the latest weekly firmware ? The weekly have fixed the issue. 
    https://support.zyxel.eu/hc/en-us/articles/360005438274-Weekly-Firmware-Support-Version-Lab-Version
    Thank you
    Kevin
  • Mario
    Mario Posts: 92
    First Comment Friend Collector Third Anniversary
     Ally Member
    Hi Kevin
    I still have problems with FW V5.31(ABFU.0)ITS-22WK31-r104914 on an ATP500.
    See the screenshot from today, signature is from 2022-08-21 and the last check was 2022-08-23 12:51


    After forcing an update I got a new signature from 2022-08-22!
    I created a ticket for this issue.


  • AndreaC
    AndreaC Posts: 3
    Friend Collector First Anniversary
    i have the same issue described by mario on ATP200 and on all features. The manual update, updates the definitions correctly, while the scheduled update does not update anything
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 189
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 5 Answers First Comment
     Master Member
    Hi @Mario , @AndreasC
    Please kindly find the Inbox. 
    I have provided Date Firmware, Please confirm if the problem still exists.
    Thank you
    Kevin
     
  • Mario
    Mario Posts: 92
    First Comment Friend Collector Third Anniversary
     Ally Member
    @Zyxel_Kevin thanks for the firmware. Installed on 3 device last night, now I keep an eye on it.

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