ATP Series - signature Update not always working?

Mario

Hi @AndreasC and @Zyxel_Kevin

I got a notification about the update of my topic in the forum and I can confirm some kind of troubles:

Situation on an ATP200

Situation on an ATP500

The update to 5.32 was done weeks ago, so it was working after the update but since 2022-12-15 I don't get updates...

Zyxel_Kevin

Hi @Mario ,
We are investigating the issue,  Please kindly remain GUI access. 
Will update to you if any news . 
Thank you
Kevin

Zyxel_Kevin

Hi @Mario,
We found no errors in this check, and schedule update work as expected now.All signatures are up to date. 
I thought we can continue to observe this issue. 
Thank you
Kevin

AndreaC

@Zyxel_Kevin , the problem keeps appearing randomly on all the devices we manage. I did a check this morning and one device had outdated AM, TIML, URL and IP Filter definitions. Running the manual update downloaded and installed the updated definitions. See my screenshot

Zyxel_Kevin

Hi @AndreasC, 
Please kindly share the device WebGUI access by private message.
We have to check the system informaion. 
Thank you
Kevin