RDP connection to Windows Server 2016 keeps disconnecting

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svalbard
svalbard Posts: 1 image  Freshman Member
edited April 2021 in Security

I am using router ZYXEL ZYWALL USG 20.

 

I have configured NAT to forward RDP connection to a WINDOWS SERVER 2016 driven server.

 

Session is established normally, but it is interrupted many times, more often after loss of focus for a few seconds, but also during normal usage.

 

Yesterday I replaced ZYXEL’s router with router MIKROTIK. RDP session after that worked normally without interruptions.

 

I upgraded USG with latest firmware version available on Zyxel’s web pages, but the problem persists.





All Replies

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,435 image  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Eighth Anniversary

    Hi @svalbard

    Welcome to Zyxel Community. :)

     

    According your RDP disconnect issue should coming from the UDP session time is expired.

    In the default setting the UDP session time out is 9 session.

    It means If UDP session is idled over 9 seconds, the session will disconnect.

     

    You can go to Firewall > Session Control > Extend UDP session timeout as 300 seconds.


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