myZyxel

ETSTECH

Hello,

I need support to complete a task on the myZyxel platform.

I have 2 accounts, with 2 separate email addresses, and for some reason we've registered some devices on the first account and some on the second.

I would like to know if it's possible to transfer all devices on one of these accounts.

Then I need to cancel the registration for a used USG110 that I bought from the internet to register it on my account.

Thank you in advance for your kind reply.

Best regards

Zyxel_Emily

Hi @ETSTECH,

All devices are transferred from the secondary account to the main account. Please have the status of the main account on myZyxel portal. 

Zyxel_Emily

Hi @ETSTECH,

We can help you handle this request. Please send the following information to me in private message.

1. Two myZyxel accounts

2. Serial number and MAC address of USG110

Zyxel_Emily

Hi @ETSTECH,

All devices are transferred from the secondary account to the main account. Please have the status of the main account on myZyxel portal. 

ETSTECH

Thank you very much. Have a nice day.