myZyxel

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ETSTECH
ETSTECH Posts: 4
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in Security
Hello,

I need support to complete a task on the myZyxel platform.

I have 2 accounts, with 2 separate email addresses, and for some reason we've registered some devices on the first account and some on the second.
I would like to know if it's possible to transfer all devices on one of these accounts.

Then I need to cancel the registration for a used USG110 that I bought from the internet to register it on my account.

Thank you in advance for your kind reply.

Best regards

Accepted Solution

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
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    All devices are transferred from the secondary account to the main account. Please have the status of the main account on myZyxel portal.  :)

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  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    We can help you handle this request. Please send the following information to me in private message.
    1. Two myZyxel accounts
    2. Serial number and MAC address of USG110
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
    Options
    All devices are transferred from the secondary account to the main account. Please have the status of the main account on myZyxel portal.  :)
  • ETSTECH
    ETSTECH Posts: 4
    First Anniversary First Comment
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    Thank you very much. Have a nice day.

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