how to get firmware updates for NR7101

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Hello, I am new here. I am just installing a NR7101 here in France, and I am trying to make sure the firmware is up to date, but I am not sure how to check.
in myZixel I see this message and I can't find where the "configuration" area is to do what the popup suggests. I checked everywhere and can't find it.

my 5G connection fluctuates wildly between 140Mo and 20Mo...
Best.

Accepted Solution

  • Zyxel_Jay
    Zyxel_Jay Posts: 227  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
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    We have two versions of firmware with NR7101.
    One is the Nebula version which can register Nebula, the other is none Nebula version.
    You can notice whether your product package has the Nebula logo or not.
    If your NR7101 is the Nebula version, you can register it on Nebula.
    And you can refer to this article to register.
    And update NR7101 in the below path.
    Site-wide >> Firmware management >> ALL device >> click the Mobile router >>Upgrade Now

    If your NR7101 doesn’t belong to the Nebula version, please contact your provider or get assistance from Zyxel France.
    Here is our Zyxel France team information
     
    Thank you
    Jay

All Replies

  • Zyxel_Jay
    Zyxel_Jay Posts: 227  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
    Options

    We have two versions of firmware with NR7101.
    One is the Nebula version which can register Nebula, the other is none Nebula version.
    You can notice whether your product package has the Nebula logo or not.
    If your NR7101 is the Nebula version, you can register it on Nebula.
    And you can refer to this article to register.
    And update NR7101 in the below path.
    Site-wide >> Firmware management >> ALL device >> click the Mobile router >>Upgrade Now

    If your NR7101 doesn’t belong to the Nebula version, please contact your provider or get assistance from Zyxel France.
    Here is our Zyxel France team information
     
    Thank you
    Jay
  • SpaceCB
    Options
    thank you Jay. I am now in contact with Support. appreciate you taking the time!