how to get firmware updates for NR7101

SpaceCB

Hello, I am new here. I am just installing a NR7101 here in France, and I am trying to make sure the firmware is up to date, but I am not sure how to check.
in myZixel I see this message and I can't find where the "configuration" area is to do what the popup suggests. I checked everywhere and can't find it.

my 5G connection fluctuates wildly between 140Mo and 20Mo...
Best.

Zyxel_Jay

Hi @SpaceCB

We have two versions of firmware with NR7101.

One is the Nebula version which can register Nebula, the other is none Nebula version.

You can notice whether your product package has the Nebula logo or not.

If your NR7101 is the Nebula version, you can register it on Nebula.

And you can refer to this article to register.

https://community.zyxel.com/en/discussion/14395

And update NR7101 in the below path.

Site-wide >> Firmware management >> ALL device >> click the Mobile router >>Upgrade Now

If your NR7101 doesn’t belong to the Nebula version, please contact your provider or get assistance from Zyxel France.

Here is our Zyxel France team information

 

Thank you

Jay

Zyxel_Jay

Hi @SpaceCB

We have two versions of firmware with NR7101.

One is the Nebula version which can register Nebula, the other is none Nebula version.

You can notice whether your product package has the Nebula logo or not.

If your NR7101 is the Nebula version, you can register it on Nebula.

And you can refer to this article to register.

https://community.zyxel.com/en/discussion/14395

And update NR7101 in the below path.

Site-wide >> Firmware management >> ALL device >> click the Mobile router >>Upgrade Now

If your NR7101 doesn’t belong to the Nebula version, please contact your provider or get assistance from Zyxel France.

Here is our Zyxel France team information

 

Thank you

Jay

SpaceCB

thank you Jay. I am now in contact with Support. appreciate you taking the time!