atp100 - veeeery slow speeds

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samba
samba Posts: 7
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We have a 65/65 ethernet connection that works at full capacity on a cheap €50 router. But when I connect it to the ATP100 I barely get 25/15 and the usual speed is only 6/15.

I guessed that the network speed wouldn't be an issue since it's much less than 1000Mb, but I was wrong.

Is there any policy that can create this behavior when misconfigured?

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  • mMontana
    mMontana Posts: 1,300  Guru Member
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    BWM and interface speed.
  • samba
    samba Posts: 7
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    mMontana said:
    BWM and interface speed.
    interface speed was it, it switched itself to 100m/half duplex :'( solved with forcing the correct setup :3

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  • mMontana
    mMontana Posts: 1,300  Guru Member
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    BWM and interface speed.
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,066  Zyxel Employee
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    Welcome to the Zyxel community :) . About your situation, we have some questions would like to confirm with you:
    (1). What is your ISP bandwidth unit for 65/65? Megabytes or megabits?
    (2). What is your network topology?
    (3). How do you test the network speed?
    (4). When you test the network speed, are there heavy traffics in your environment(I mean many clients in your environment)?
    (5). Do you enable security services(Such as App patrol, content filter, Anti-Malware, IPS, Reputation Filter, Sandboxing, CDR, etc.)
    (6). Do you enable BWM feature?
    (7). Do you enable remote VPN or site-to-site VPN service?
    (8). What are your Ingress bandwidth and Egress bandwidth for the WAN interface?
  • samba
    samba Posts: 7
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    Zyxel_Jeff said:

    Welcome to the Zyxel community :) . About your situation, we have some questions would like to confirm with you:
    (1). What is your ISP bandwidth unit for 65/65? Megabytes or megabits?
    (2). What is your network topology?
    (3). How do you test the network speed?
    (4). When you test the network speed, are there heavy traffics in your environment(I mean many clients in your environment)?
    (5). Do you enable security services(Such as App patrol, content filter, Anti-Malware, IPS, Reputation Filter, Sandboxing, CDR, etc.)
    (6). Do you enable BWM feature?
    (7). Do you enable remote VPN or site-to-site VPN service?
    (8). What are your Ingress bandwidth and Egress bandwidth for the WAN interface?

    1) Megabits
    2) ISP->ATP100->SWITCH->6 PC CLIENTS
    3) https://www.speedtest.net/
    4) no I am testing it during off working hours so no other trafic
    5) some of them

    App patrol - yes     (even if I turn it off completely there is no difference)
    content filter - ads only (even if I turn it off completely there is no difference)
    Anti-Malware - yes     (if I turn it off I am able to get 25/17)
    IPS - no
    Reputation Filter - yes     (even if I turn it off completely there is no difference)
    Sandboxing -     yes (turned off adds 2-3Mbps)
    CDR - no

    However I am not able to get anything better than 25/17 even when everything is turned off. Maybe there are some other settings which I applied during setup. Gonna reset it completely and then I will turning functionality and after each one of them I am gonna test the internet speed.

    6) no
    7) no
    8) link speeds are 1Gbps/1Gbps
  • samba
    samba Posts: 7
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    mMontana said:
    BWM and interface speed.
    BMW - turned off.
    interface speed - gonna check later. If it is a setting inside atp100 then I definitely didnt touch it since we bought it.
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,066  Zyxel Employee
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    Hi @samba
    (1). What is the €50 router? What is its brand and model name?
    (2). What is your  ISP provider? What is the ISP equipment model name?
    (3).If excluding switch, what are the speedtest results for those three scenarios ISP->client 、ISP-> €50 router->client 、ISP-> ATP100->client ? 
    (4). Do you enable SSL Inspection in your environment? Because SSL Inspection might lower network speed.
    (5). How does the client connect to ATP100? by wired ethernet connection or by WiFi connection?
    If by wired connection, what is your ethernet cable specification? Cat5 or Cat6 or Cat7 or Cat8?
    If by WiFi connection, what is your WiFi AP specification standard? I mean 802.11AX or AC or N and its frequency band 2.4G or 5G? (Not sure if there is WiFi AP in your environment, we just want to confirm it.)
  • samba
    samba Posts: 7
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    edited October 2022
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    Zyxel_Jeff said:
    Hi @samba
    (1). What is the €50 router? What is its brand and model name?
    (2). What is your  ISP provider? What is the ISP equipment model name?
    (3).If excluding switch, what are the speedtest results for those three scenarios ISP->client 、ISP-> €50 router->client 、ISP-> ATP100->client ? 
    (4). Do you enable SSL Inspection in your environment? Because SSL Inspection might lower network speed.
    (5). How does the client connect to ATP100? by wired ethernet connection or by WiFi connection?
    If by wired connection, what is your ethernet cable specification? Cat5 or Cat6 or Cat7 or Cat8?
    If by WiFi connection, what is your WiFi AP specification standard? I mean 802.11AX or AC or N and its frequency band 2.4G or 5G? (Not sure if there is WiFi AP in your environment, we just want to confirm it.)
    Hey @Zyxel_Jeff

    (1) Mikrotik RB750GR3
    (2) grma, dont know
    (3) ISP->client - 70/70
    ISP-> €50 router->client - 70/70
    ISP-> ATP100->client - 5/5 - 25/15
    (4) yes but it changes nothing
    (5) wired, no APs

    Actually tested with everything turned on/off but changed nothing.
  • samba
    samba Posts: 7
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    mMontana said:
    BWM and interface speed.
    interface speed was it, it switched itself to 100m/half duplex :'( solved with forcing the correct setup :3
  • samba
    samba Posts: 7
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    Thank you both @mMontana and @Zyxel_Jeff.
  • mMontana
    mMontana Posts: 1,300  Guru Member
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    Usually autonegotiation of ethernet works quite good. So... Maybe some cable/plug/socket might have some issues? IDK...
    Keep monitored the performances, there's still a chance that something will change in the near future.
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,066  Zyxel Employee
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    samba said:
    Thank you both @mMontana and @Zyxel_Jeff.
    You are welcome! We are glad you resolved this problem eventually  ;) .

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