USG60 with 4G USB Modem on Verizon

TAPTech

I've tried both a Novatel USB551L and Pantech UML295 usb 4G modem on my ZYXEL USG60, but haven't been able to connect.  The Pantech seems like the better option as it can be configured to connect automatically without the need for a specific driver or software application.  Has anyone had luck with either of these units?  They both seem to power up alright, but I'm thinking it may be a limitation of the available power on the USB ports.  

TAPTech

Just wanted to update this post- unfortunately we couldn't get this to work reliably.  After a couple calls to Zyxel tech support, it seems that USB modems like these are very uncommon.  We decided to simply purchase a Netgear LB1121 which worked right off the bat.  The device is nice in that it is PoE, so we can run it to a different area of the building with a better signal and don't have to worry about a power supply.

TAPTech

Just wanted to update this post- unfortunately we couldn't get this to work reliably.  After a couple calls to Zyxel tech support, it seems that USB modems like these are very uncommon.  We decided to simply purchase a Netgear LB1121 which worked right off the bat.  

Zyxel_Stanley

Hi @TAPTech

 

Welcome to Zyxel Community.  

The USG dongle connection has support for specific dongle and version.

You can make sure your dongle firmware version is matched to this list.

ftp://ftp.zyxel.com/USG60/3g_dongle_document/USG60_5.xlsx

TAPTech

Hello,

Thank you for this Stanley.  The 551L has the correct firmware, it looks like the UML295 isn't listed on the sheet though.  USG60 has the latest 4.3x firmware.

Zyxel_Stanley

Hi @TAPTech

I will send you private message for check this issue more detail.

TAPTech

It works!  Here is what did it:
Plug the UML295 into my laptop and turn the "Automatic connect" feature OFF.
Remove all the cellular profiles on the USG60.
Reboot the USG60
I am not sure if it matters, but I left the UML295 plugged in while the USG60 booted up.

It automatically configured and started working! 

TAPTech

Just wanted to update this post- unfortunately we couldn't get this to work reliably.  After a couple calls to Zyxel tech support, it seems that USB modems like these are very uncommon.  We decided to simply purchase a Netgear LB1121 which worked right off the bat.  The device is nice in that it is PoE, so we can run it to a different area of the building with a better signal and don't have to worry about a power supply.

TAPTech

Just wanted to update this post- unfortunately we couldn't get this to work reliably.  After a couple calls to Zyxel tech support, it seems that USB modems like these are very uncommon.  We decided to simply purchase a Netgear LB1121 which worked right off the bat.