USG20 firmware update

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Pedro_Brito
Pedro_Brito Posts: 5
Friend Collector First Comment
edited November 2022 in Security
I installed firmware 5.3 to update the original version, 12 hours have passed and it continues to update, right now I can't see which version is installed because whenever I enter the router through the browser it gives a timeout error, any ideas?

Accepted Solution

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,100  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
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    Hi @Pedro_Brito

    Welcome to the Zyxel community.  Could you share the screenshot of the browser with us? Maybe you could execute the below verifications:
    (1). Entering the device's Web-GUI in incognito mode.
    (2). Entering the device via console cable and issuing the CLI "show version" to see the current firmware version.
    (3). What is the LED status of PWR and SYS? Are they normal?
    (4). Once you notice you still cannot enter the device, please reboot the device. 
    If you still have a problem with this, please let us know. Thanks :) .

All Replies

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,100  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
    Options
    Hi @Pedro_Brito

    Welcome to the Zyxel community.  Could you share the screenshot of the browser with us? Maybe you could execute the below verifications:
    (1). Entering the device's Web-GUI in incognito mode.
    (2). Entering the device via console cable and issuing the CLI "show version" to see the current firmware version.
    (3). What is the LED status of PWR and SYS? Are they normal?
    (4). Once you notice you still cannot enter the device, please reboot the device. 
    If you still have a problem with this, please let us know. Thanks :) .

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