Whatsapp not connecting and not getting notifications anymore

tesagig

My clients (iPhones) are not getting notifications anymore behind the USG Flex.

I was pretty sure this used to work and I can't recall any recent config changes.

Looks like outbound port 5222 is blocking "connecting" whatsapp

should I just allow this port?

According to this it should fall back to 443. Perhaps this what It used to do.

https://developers.facebook.com/docs/whatsapp/guides/network-requirements/

Zyxel_Cooldia

Hi @tesagig,
Can you see any blocked log at MONITOR > Log > View Log when you filter your phone IP?

tesagig

I found only port out 5222 to be logged as blocked. I opened it.

I believe that whatsapp must have used 443 in the past as indicated in article link above (which was open for outbound)

tesagig

Is there any way to configure apps vs. ports in the Flex?

e.g. I can enable "wahtsapp"vs. looking for ports and configure?

lalaland

Please try this link, it would be helpful.
https://www.wootechy.com/whatsapp/whatsapp-notifications-not-working/#:~:text=Allow Notifications on WhatsApp,-If your device&text=Make sure your WhatsApp notifications,Message notificaitons and Group notificaiton.