[Notification] In versions 6.45P0, 6.50P0 and 6.50P1, repeater AP can’t upgrade firmware via Nebula
We identified a problem with firmware upgrades on repeater APs in versions 6.45P0, 6.50P0, and 6.50P1. When attempting to upgrade the firmware via Nebula, it will display a firmware upgraded fail message and reboot. the repeater AP is unable to upgrade firmware.
Noted: This issue has no impact on the overall functionality of the product and doesn't affect the firmware upgrades of root AP.
Models: NWA110AX, NWA210AX, WAX510D, WAX610D, WAX630S, WAX650S, NWA220AX-6E, WAX620D-6E, WAX640S-6E, WAX655E
Firmware version: 6.45P0 ,6.50P0 and 6.50P1
AP Role: Enable Smart Mesh > Repeater
Upgrade the firmware to version 6.50P2
There are 3 ways to upgrade the firmware.
1. Connect the repeater to the ethernet that can reach internet and upgrade to a firmware version to 6.50P2 via Nebula
2. Upgrade Firmware by FTP
Please refer to this article.
3. Upgrade Firmware by ZON
Please refer to this article.
Please note, the official download link for the AP model bin file for firmware upgrade is available at: https://www.zyxel.com/global/en/support/download
If you are unable to locate the 6.50P2 firmware on our website, you can download it by following the instructions for your specific AP model on this page.
ftp> put c:\nwa110\650ABTG2C0.bin200 PORT command successful226-Could not open data connection to port 49546: Operation timed out226-firmware verifying...226 file damaged!!
We also have 2 other customer sites that we can't remote access unless involving customer. Not acceptable!
How to solve?0
Hi @DanniKool,Can you share how you assist customers in upgrading firmware via FTP?In our experience, we suggests that if you are inconvenirnt to involve the customer or site visit, you can use gateway to do VPN or remote access to the customer's computer on the same network as the AP. And you can do the ftp successfully.The firmware file has been tested and confirmed to be undamaged. Please let us know the status of your connection.0
Our customers are just normal users with no technical insight. That's why it's inconvenient to involve them because they ask stupid questions to why this needs to involve them etc.
I was able to VPN into one site and doing a FTP transfer in a command prompt - that failed as explained. I was able to do a FTP transfer with WinSCP with success.
I have 2 other sites under the same organization, where i'm not able to VPN into. I unfortunately had to involve the customer where we attached a network cable, did the firmware upgrade and unplugged the cable again. This customer did ask funny questions about this!0
I'm sorry that this incident has caused inconvenience for you and the user. We will continue to strive to provide better and more stable cloud control solutions to avoid similar events from happening again. Thank you for your assistance this time. If there are any issues, feel free to raise them.
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