[Notification] In versions 6.45P0, 6.50P0 and 6.50P1, repeater AP can’t upgrade firmware via Nebula

Zyxel_Jay
Zyxel_Jay Posts: 134
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edited January 19 in WirelessLAN

Issue Description:

We identified a problem with firmware upgrades on repeater APs in versions 6.45P0, 6.50P0, and 6.50P1. When attempting to upgrade the firmware via Nebula, it will display a firmware upgraded fail message and reboot. the repeater AP is unable to upgrade firmware.

Noted: This issue has no impact on the overall functionality of the product and doesn't affect the firmware upgrades of root AP.


Affected Scope:

Models:  NWA110AX, NWA210AX, WAX510D, WAX610D, WAX630S, WAX650S, NWA220AX-6E, WAX620D-6E, WAX640S-6E, WAX655E

Firmware version: 6.45P0 ,6.50P0 and 6.50P1

AP Role: Enable Smart Mesh > Repeater


Solutions:

Upgrade the firmware to version 6.50P2

There are 3 ways to upgrade the firmware.

1.     Connect the repeater to the ethernet that can reach internet and upgrade to a firmware version to 6.50P2 via Nebula

2.     Upgrade Firmware by FTP

Please refer to this article.

https://community.zyxel.com/en/discussion/15069

3.     Upgrade Firmware by ZON

Please refer to this article.

https://community.zyxel.com/en/discussion/15648


Please note, the official download link for the AP model bin file for firmware upgrade is available at: https://www.zyxel.com/global/en/support/download



All Replies

  • Zyxel_Jay
    Zyxel_Jay Posts: 134
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     Ally Member
    Dear all
    If you are unable to locate the 6.50P2 firmware on our website, you can download it by following the instructions for your specific AP model on this page.

    NWA110AX V6.50(ABTG.2)
    NWA210AX V6.50(ABTD.2)
    NWA220AX-6E V6.50(ACCO.2)
    WAX510D V6.50(ABTF.2)
    WAX610D V6.50(ABTE.2)
    WAX620D-6E V6.50(ACCN.2)
    WAX630S V6.50(ABZD.2)
    WAX640S-6E V6.50(ACCM.2)
    WAX650S V6.50(ABRM.2)
    WAX655E V6.50(ACDO.2)
  • DanniKool
    DanniKool Posts: 15
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     Freshman Member
    ftp> put c:\nwa110\650ABTG2C0.bin
    200 PORT command successful
    226-Could not open data connection to port 49546: Operation timed out
    226-firmware verifying...
    226 file damaged!!

    We also have 2 other customer sites that we can't remote access unless involving customer. Not acceptable!

    How to solve?
  • Zyxel_Jay
    Zyxel_Jay Posts: 134
    5 Answers First Comment Friend Collector
     Ally Member

    Can you share how you assist customers in upgrading firmware via FTP? 
    In our experience, we suggests that if you are inconvenirnt to involve the customer or site visit, you can use gateway to do VPN or remote access to the customer's computer on the same network as the AP.  And you can do the ftp successfully.
    The firmware file has been tested and confirmed to be undamaged. Please let us know the status of your connection.
  • DanniKool
    DanniKool Posts: 15
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     Freshman Member
    Our customers are just normal users with no technical insight. That's why it's inconvenient to involve them because they ask stupid questions to why this needs to involve them etc.

    I was able to VPN into one site and doing a FTP transfer in a command prompt - that failed as explained. I was able to do a FTP transfer with WinSCP with success.

    I have 2 other sites under the same organization, where i'm not able to VPN into. I unfortunately had to involve the customer where we attached a network cable, did the firmware upgrade and unplugged the cable again. This customer did ask funny questions about this!
  • Zyxel_Jay
    Zyxel_Jay Posts: 134
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     Ally Member
    Hi @DanniKool

    I'm sorry that this incident has caused inconvenience for you and the user. We will continue to strive to provide better and more stable cloud control solutions to avoid similar events from happening again. Thank you for your assistance this time. If there are any issues, feel free to raise them.