problems with HApro

nikita92

Hello everyone, why can't HApro switch when you physically pull out the cable from the active zuvol, but writes this in the logs:

Tue Jan 24 08:25:49 2023 Enter Stand_By mode

Tue Jan 24 08:26:03 2023 Change to Active mode because timeout.

Tue Jan 24 08:26:15 2023 Change to Passive mode because Interface WAN_MAI_GE2 connection check fail. (fail count=1)

Tue Jan 24 08:26:48 2023 Exceed timeout. Device may be still in healthy state but under heavy workloads. Wait for internal timeout: 15.

Tue Jan 24 08:26:59 2023 Change to Active mode because exceeding internal timeout: 15.

Tue Jan 24 08:27:12 2023 Change to Passive mode because Interface WAN_MAI_GE3 connection check fail. (fail count=2)

Tue Jan 24 08:27:44 2023 Exceed timeout. Device may be still in healthy state but under heavy workloads. Wait for internal timeout: 15.

Tue Jan 24 08:27:55 2023 Change to Active mode because exceeding internal timeout: 15.

Tue Jan 24 08:28:08 2023 Change to Passive mode because Interface WAN_MAI_GE3 connection check fail. (fail count=3)

Tue Jan 24 08:28:40 2023 Exceed timeout. Device may be still in healthy state but under heavy workloads. Wait for internal timeout: 15.

Tue Jan 24 08:28:51 2023 Change to Active mode because exceeding internal timeout: 15.

Tue Jan 24 08:29:04 2023 Change to Passive mode because Interface WAN_MAI_GE2 connection check fail. (fail count=4)

Tue Jan 24 08:29:37 2023 Exceed timeout. Device may be still in healthy state but under heavy workloads. Wait for internal timeout: 15.

Tue Jan 24 08:29:47 2023 Change to Active mode because exceeding internal timeout: 15.

Tue Jan 24 08:30:00 2023 Change to Passive mode because Interface WAN_MAI_GE2 connection check fail. (fail count=5)

Tue Jan 24 08:30:33 2023 Exceed timeout. Device may be still in healthy state but under heavy workloads. Wait for internal timeout: 15.

Tue Jan 24 08:30:44 2023 Change to Active mode because exceeding internal timeout: 15.

Zyxel_Kevin

Hi @nikita92, 
Greeting forum, Please kindly provide your firewall module and frimware version. 
Also print the output messages by the below command:

show device-ha2 log

show device-ha2 trace-log

show device-ha2 status

Thank you
Kevin

nikita92

jasailafan

Seems the current failover count reached the max. failover count. You can try to use the command to reset the counter. 

Router> debug device-ha2 send failover 0

https://kb.zyxel.com/KB/searchArticle!gwsViewDetail.action?articleOid=015799&lang=EN