Services Activated but I did not Activate them!

Posts: 3,530  Guru Member
100 Answers 2500 Comments Friend Collector Seventh Anniversary
edited January 2023 in Service & License
Not sure if someone can undo this but I swear I was careful going through the steps not the activate them yet on this new FLEX200! as it is its showing:
Trial
30 / 30 days, Activated At: 2023-01-27, Expired At: 2023-02-26 In Use
Standard
366 / 366 days, Activated At: 2023-01-27, Queued Queued
    

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All Replies

  • Posts: 168  Master Member
    5 Answers First Comment Friend Collector Second Anniversary
    I am not sure either, but I always thought that these features are automatically activated as soon as you log in and the unit is connected to the internet in some way (some kind of "fire-and-forget" feature from Zyxel).
  • Posts: 3,530  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    All my other USG services never got activated so not sure why they got activated unless its a new thing that they activate without you knowing now?


  • Posts: 3,530  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    and support say they have no control over WHEN you want to activate the service any more so you buy a new model USG services are activated.

    I can maybe see why they are now doing this because I have unactivated  services on my older USG model and I guess they don't want people wait to activate them on say a EOL model.  
  • Posts: 1,518  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    For UTM Security Bundle devices, UTM service will be activated when it is registered to myzyxel.com

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