Services Activated but I did not Activate them!

PeterUK

Not sure if someone can undo this but I swear I was careful going through the steps not the activate them yet on this new FLEX200! as it is its showing:

Trial

30 / 30 days, Activated At: 2023-01-27, Expired At: 2023-02-26 In Use

Standard

366 / 366 days, Activated At: 2023-01-27, Queued Queued

    

smb_corp_user

I am not sure either, but I always thought that these features are automatically activated as soon as you log in and the unit is connected to the internet in some way (some kind of "fire-and-forget" feature from Zyxel).

PeterUK

All my other USG services never got activated so not sure why they got activated unless its a new thing that they activate without you knowing now?

PeterUK

and support say they have no control over WHEN you want to activate the service any more so you buy a new model USG services are activated.

I can maybe see why they are now doing this because I have unactivated  services on my older USG model and I guess they don't want people wait to activate them on say a EOL model.  

Zyxel_Cooldia

Hi @PeterUK,

For UTM Security Bundle devices, UTM service will be activated when it is registered to myzyxel.com