NWA50AX Mesh Stopped Working
Hi
I'm having a few issues with my setup.
NWA50AX - x4 hard wired
NWA50AX - x3 running via mesh
NWA5EAXE - x2 hard wired (one just running at min)
All the hard wired APs are connected to a GS1900 24 port switch and are running over PoE.
I had my site running ok for the past 8 months, but suddenly the mesh APs won't connect. I've tried removing the APs, deleting and creating a brand new site, but it's still the same.
Has anything changed or firmware updates that would have impacted this? I'm scratching my head as nothing has changed from Internet provider, main router etc
Thanks
All Replies
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Hi @Sitchey
Thank you for providing the information about your network setup. Based on your description, it appears that you have a network consisting of NWA50AX and NWA55AXE access points powered by a GS1900-24 switch, with some NWA50AX units acting as mesh repeaters.
To help troubleshoot your problem, I would like to ask you to clarify a few details:
- When you say that "AP mesh suddenly won't connect" are you referring to end devices in the AP mesh range not being able to connect to the Wi-Fi network stably or is the Repeater AP status showing as offline on Nebula?
- Could you please provide the firmware version of your APs and switch?
- What is the uplink signal strength of your repeater APs?
- Could you also provide the event log from the Nebula dashboard for the time when the issue occurred?
This information will help us better understand your issue and identify any potential solutions. Alternatively, you can also enable Zyxel support in the Nebula CC >> Help center >> Support request and send us the private message providing your organization/site name and the time when the issue occurred so that our support team can investigate directly.
Thank you, and I look forward to your response.
Nami
Zyxel Nami
0 -
Hi @Sitchey
We have not yet received a response from you. Has the issue been resolved?
Please let us know if there are any further issues.
Nami
Zyxel Nami
0
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