AP Disconnect

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Steeli
Steeli Posts: 4
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edited May 21 in Wireless

We have over the day some APs witch disconnects from the Controller (NXC2500 V5.20(AAIG.3)). Any ideas?

Regards Matthias

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  • Zyxel_Judy
    Zyxel_Judy Posts: 1,013  Zyxel Employee
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    Hi Matthias,

    The log show “AP Disconnect. Reason:Idle in RUN State….” means in a time, AP don't send to CAPWAP packet to Controller, so Controller assumes that the AP disconnect.

    We recommend you check your switch/ cable/ power adapter as well. Note that the AP’s status is updated every 120 seconds.

    If the issue still happens, we also would like to know your typology with all interfaces to check whether the issue happens with your network. Please provide us the diagnostic files of NXC2500 and disconnected AP to check reason as well.

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  • Steeli
    Steeli Posts: 4
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    Hello Judy, i check the physical connections and everything seems OK. I found the following error in the Logfiles:
    2023/3/10 10:12:47,capwap_mgnt_stainfo.c:90:Fail to send STA(ee:fe:46:78:df:2f) Dis-assoc notification to AC!!! Reason: Not Run state or buffer empty

    Can i provide the whole Logs from AP and Controller here?

    Regards Matthias

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,013  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi Matthias,

    Please provide the diagnostic files of NXC2500 and disconnected AP here or via the private message by clicking to my account > Message.

    By the way, could you share with us APs always disconnects from the Controller NXC2500 or randomly?

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  • Steeli
    Steeli Posts: 4
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    I send you the files. This happen randomly with different APs.

  • Steeli
    Steeli Posts: 4
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    Actual Firmeware fix the problems