Problems with registration Gold Security Pack - "Licence Key is not a Cloud Email Security license"

I'm having trouble registering my second Gold Security Pack.

I checked the license first and then tried to register.

I get the error message "Licence Key is not a Cloud Email Security license"

The first Gold Security Pack was registered without this problem.

Does anyone know this problem and could help me to solve it?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,162
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
     Zyxel Employee

    Hi @RiKa,

    The page you visit is used for Cloud Email Security Service License Registration.

    Since you're trying to register the GSP license, please click the "Service Registration" button to register.

    Hope it helps.


Service & License Help Center