lost password

Ajay

Hi team,

l have missed placed the admin password for my USG60 Firewall, is there a way to reset it via the back door, l have the serial to RJ45 cable.

Zyxel_Jeff

https://community.zyxel.com/en/discussion/comment/50475#Comment_50475

Hi @Ajay

You can enter the device Web-GUI > Maintenance > Configuration File > Configuration and download the lastgood.conf or startup-config-back.conf that you want to download. Thanks.

TrondBKSuleimanCo

https://support.zyxel.eu/hc/en-us/articles/360012744371-What-can-I-do-if-I-forgot-my-USG-FLEX-ATP-VPN-password-or-cannot-access-it-anymore

Zyxel_Jeff

Hi @Ajay

Welcome to the Zyxel community. You can refer to this article to see how to how to backup running configuration if you forgot the password. Thanks.

https://community.zyxel.com/en/discussion/1558/how-to-backup-running-configuration-if-forgot-password

Ajay

hi Team.,

Can you please advice how to get access to stage 4 so l can change the backup old startup-config.conf to “startup-config-back.conf” ?

Ajay

got the far, but password never changed

Press any key to enter debug mode within 3 seconds.
...............................
Enter Debug Mode

USG60> atkz b

OK

USG60> atgo

Booting...
Start to check file system...
/dev/mmcblk0p9: 502/30720 files (2.2% non-contiguous), 104322/122880 blocks
/dev/mmcblk0p10: 239/131072 files (7.5% non-contiguous), 19722/262144 blocks
Done
Kernel Version: V3.10.87 | 2021-08-09 21:14:39
ZLD Version: V4.65(AAKY.1) | 2021-08-09 21:54:20

INIT: version 2.86 booting
Initializing Debug Account Authentication Seed (DAAS)... done.
Setting the System Clock using the Hardware Clock as reference...System Clock set. Local time: Mon Apr 3 07:25:10 UTC 2023

INIT: Entering runlevel: 3
Insmod ZYKLOG Module. Starting zylog daemon: zylogd zylog starts.
Starting syslog-ng secu-reporter.
Starting ZLD Wrapper Daemon....
Starting uam daemon.
Starting myzyxel daemon.
Starting periodic command scheduler: cron.
Start ZyWALL system daemon....
Starting link_updown daemon.
Check signature package
Check av signature package
ADP version 3.12 loaded
Cloud Query Daemon Start!
...........
Got LINK_CHANGE
Port [1] Copper is up --> Group [1] is up
..........Applying system configuration file, please wait...
................
Got LINK_CHANGE
Port [1] Copper is down --> Group [1] is down
..............................ZyWALL system is configured successfully with startup-config.conf

Got LINK_CHANGE
Port [3] Copper is up --> Group [3] is up

Got LINK_CHANGE
Port [1] Copper is up --> Group [1] is up

Welcome to USG60

Username: admin

Zyxel_Jeff

https://community.zyxel.com/en/discussion/comment/50475#Comment_50475

Hi @Ajay

You can enter the device Web-GUI > Maintenance > Configuration File > Configuration and download the lastgood.conf or startup-config-back.conf that you want to download. Thanks.