Cant Login to NWA1123-AC-PRO after upgrade

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cbrdy
cbrdy Posts: 1
edited May 21 in Wireless

Hello,

I can't login to my NWA1123-AC-PRO device after the upgrade. The password I set to login isn't working anymore. I tried admin/1234 as well but that doesn't work too. How can I login. The AP is attached to a ceiling and can't be easily reset. Please help.

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  • Zyxel_Judy
    Zyxel_Judy Posts: 1,004  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    HI @cbrdy ,

    We would like to gather more information to assist you in resolving the issue.

    1. Which firmware version of your NWA1123-AC-PRO before and after upgrading?
    2. Is your NWA1123-AC-PRO in Standalone mode or Nebula managed mode?

    In case the AP is managed by Nebula, please re-check the password at Nebula > Site-wide > General Setting > Device configuration > Local credentials.

    3. Does login page show the message as "This device is managed by Nebula…." ? Please provide the login page screenshot if possible.

    By the way, we would like to request the device MAC address and series number to check your AP’s status. Please pay attention at your community inbox.

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