ATP 800 unexpected reboots many times.

alexey

ATP 800 starts reboots every night with break all night sync job. FW 5.35 initial

Debug log.

atp800.log

2nd reboot after 6 hours. Zyxell, you do the worst devices in the world.

Log from teraterm console.

2nd.txt

BUG: soft lockup - CPU#7 stuck for 31s! [kworker/7:1:1153]

alexey

3 new unexpected reboots on weekends. Thanks for great holidays days!

new.txt

Zyxel_Kevin

Hi @alexey ,

Greeting Forum, We fix some issues to enhance stability.

Please kindly install the latest weekly to verify.

https://fwstore-zsdn-cloud-zyxel-com.s3.us-east-1.amazonaws.com/5.36/2023-WK17/536ABIQ0ITS-23WK17-r109100.zip

Thank you

alexey

https://community.zyxel.com/en/discussion/comment/51483#Comment_51483

Access Denied.

Is this 5.36 FW, that hangs device?

Zyxel_Kevin

Hi @alexey ,

I am sorry the link is unavalible, please kindly find the below link again.

https://unizyx-my.sharepoint.com/:u:/g/personal/kevin_wu4_zyxel_com_tw/Ef4EOOjVly9Ag8QYyzO-oSkB2XhugX6hNA70gcqzAM8EcQ?e=qe1TOy

Thank you

jonatan

https://community.zyxel.com/en/discussion/comment/51556#Comment_51556

Weekly Firmware / Support Version / Lab Version

https://support.zyxel.eu/hc/en-us/articles/360005438274

Zyxel_Kevin

Hi @alexey ,

Does the issue still occur after installed weekly firmware ?

Please kindly provide the diag-info and console log if the issue persist.

Thank you

alexey

https://community.zyxel.com/en/discussion/comment/51755#Comment_51755

536.log

Don't install yet. Test initial 5.36. Many-many reboots.

After next reboot change to WF.

Zyxel_Kevin

Hi @alexey ,

Does the issue still occur ?

We look forward to hearing your feedback and making the improvements.

Thank you

alexey

https://community.zyxel.com/en/discussion/comment/52062#Comment_52062

Hello.

6 day on 5.36-23wk17 wo reboots. still testing.

P.S. on 5.35 device works properly around 1 month, so wait.