ATP 800 unexpected reboots many times.
ATP 800 starts reboots every night with break all night sync job. FW 5.35 initial
Debug log.
2nd reboot after 6 hours. Zyxell, you do the worst devices in the world.
Log from teraterm console.
BUG: soft lockup - CPU#7 stuck for 31s! [kworker/7:1:1153]
All Replies
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3 new unexpected reboots on weekends. Thanks for great holidays days!
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Hi @alexey ,
Greeting Forum, We fix some issues to enhance stability.
Please kindly install the latest weekly to verify.
https://fwstore-zsdn-cloud-zyxel-com.s3.us-east-1.amazonaws.com/5.36/2023-WK17/536ABIQ0ITS-23WK17-r109100.zip
Thank you
1 -
Access Denied.
Is this 5.36 FW, that hangs device?
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Hi @alexey ,
I am sorry the link is unavalible, please kindly find the below link again.
https://unizyx-my.sharepoint.com/:u:/g/personal/kevin_wu4_zyxel_com_tw/Ef4EOOjVly9Ag8QYyzO-oSkB2XhugX6hNA70gcqzAM8EcQ?e=qe1TOy
Thank you
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Weekly Firmware / Support Version / Lab Version
https://support.zyxel.eu/hc/en-us/articles/360005438274
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Hi @alexey ,
Does the issue still occur after installed weekly firmware ?
Please kindly provide the diag-info and console log if the issue persist.
Thank you
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Don't install yet. Test initial 5.36. Many-many reboots.
After next reboot change to WF.
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Hi @alexey ,
Does the issue still occur ?
We look forward to hearing your feedback and making the improvements.
Thank you
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Hello.
6 day on 5.36-23wk17 wo reboots. still testing.
P.S. on 5.35 device works properly around 1 month, so wait.
1
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