ATP800 UTM license will not update, blocked ports?

mike4682
mike4682 Posts: 2  Freshman Member
First Anniversary
in Security

I have an ATP800 thats has all ports outbound blocked except for what is allowed thru the hand built security services. The UTM license is in the portal and linked to the device, but even when I try to refresh the license thru the ATP800 it will not update. I'm assuming it uses a specific port that we have blocked. does anyone know what port it is uses? and does the ATP use a specific port to get the idp and av updates? That may be blocked as well?

Thanks in advance for any guidance and help !!

All Replies

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,518  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    edited May 2023

    Hi @mike4682 ,

    Welcome to Zyxel community.

    Signature update on https 443 port, please confirm if tcp 443 service port is allowed on uplink router.

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